Feb 212018

A multi-dimensional role for a proactive professional with strong customer-facing and excellent Italian language skills.

AkzoNobel Performance Coatings is a world leader renowned for quality, reliability, and sustainability. We are passionate about innovation, and our portfolio includes high performance paints and coatings for ships, aircraft, automotive, industrial installations, architectural components, and mobile devices. Our customers include major global industrial and consumer companies.
Central to our success is a commitment to the highest standards of customer services. Within this context, your mission in this role is to support and assure the Customer Service Team’s highly professional interactions with customers regarding order processing, complaint registration, general management, and information requirements.

Is this a challenge that matches your profile as a customer focused and result oriented team player with strong communication and listening skills? Are you an accurate, disciplined, self-confident and open professional, able to build relationships both externally and internally? Can you perform the effective application of sales process and supporting tools while maintaining a strategic perspective and commercial understanding? Above all, can you make a real difference within our dynamic, multinational and multicultural business environment?
If you offer all this and more we invite you to apply for the role of

The role and its responsibilities
Working from our large site at Sassenheim, the Netherlands, you play a key role in the Performance Coatings Customer Service Team.

In doing so you manage efficient order receipt and order-to-cash processes, prioritizing timely order processing and promoting good customer interactions and relationships. This requires you to register and process customer orders in the ERP system when they are received via electronic mail, phone, or alternative customer channels.

Further, you ensure order processing is handled correctly and in full, and transferred to the transporters (logistics). When necessary you raise issues in delivery and/or invoices process with the Supervisor. 

In addition you are the first level contact with customers for answers to questions and in attempting to resolve complaints. You also complete the registering, filing and archiving of customer service-related documentation.

At all times you seek to obtain the customer and product knowledge necessary to find solutions for customer needs (e.g. additional and/or alternative products). You also make proposals for work process improvement within our company-wide Continuous Improvement program.

A further core task is to assure cooperation between customer service and field force regarding the administration of customers’ orders. This requires you to work closely with the Logistics function to maintain consistency in approach towards customer service in the organization. 

Finally, you adhere to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and act in compliance with all regulations.

Candidate profile
To apply for this position you must possess the following attributes:

  • Bachelor (HBO) or MBO+ level of working and thinking;
  • Relevant commercial and/or logistics education and training;
  • Accurate and experienced in SAP order processing;
  • Excellent communication by phone (able to explain problems and handle critics);
  • Native or near native Italian speaker with high level of spoken and written English, Dutch is considered an asset.

Application details
For further information, please contact Merith de Bock, Talent Resourcing Partner, +31 (0)88 010 6789. Only online applications will be accepted, please go to, reference 18000050 or use the ‘Apply’ button. A pre-employment screening may form part of the application process.

Agency or sales calls are not appreciated

AkzoNobel creates everyday essentials to make people’s lives more liveable and inspiring. As a leading global paints and coatings company, we supply essential ingredients, essential protection and essential color to industries and consumers worldwide. Backed by a pioneering heritage, our innovative products and sustainable technologies are designed to meet the growing demands of our fast-changing planet, while making life easier. Headquartered in Amsterdam, the Netherlands, we are present around the globe, while our portfolio includes well-known brands such as Flexa, Sikkens and Alabastine. Consistently ranked as a leader in sustainability, we are dedicated to energizing cities and communities while creating a protected, colorful world where life is improved by what we do.

Keywords: Vacancy, Full-time, Zuid-Holland, Sassenheim, Customer Service Agent, Client Representative.

Match criteria: Construction, Customer Service, Logistics & supply chain, Telesales, Sales representative, 40 hours, Prov. South Holland, Non

Company name: Stepstone NL

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Tipical Questions
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Questions to ask
Do you offer continuing education and professional training? This is a great positioning question, showing that you are interested in expanding your knowledge and ultimately growing with the employer.