Feb 202018

The Customer Service Representative is responsible for the daily execution of the day to day activities in the customer service department for the B2C or the B2B markets. This responsibility includes customer maintenance (new & existing), timely delivery of products to the Dialysis products to the patients at home or to our hospitals, timely order & return processing, answering customer calls in a timely & professional manner, daily release of backorders and supporting continuous improvement efforts in general.

• Daily execution of Customer Service tasks for the B2C or B2B markets:
• Supporting continuous improvement efforts;
• Managing internal & external stakeholders
• Provision of information to patients and the Healthcare providers if applicable
• Escalation management, focal point for the team, internal groups and the customer
• Build up strong relationships with internal/ external customers
• Be able if necessary to perform CSR functions to a high level of expertise
• Coordination of the logistics

Job Requirements
• This function requires HBO level
• Competence in the use of Microsoft Office Tools
• 3-5 years of experience within customer service/ supply chain roles

Our Client touches millions of lives every day. Their products and services are essential building blocks of healthcare.You will find the companies products and therapies on nearly every floor, in every department, in almost every hospital worldwide. You’ll find us in clinics and in the home. Patients and providers rely on them for lifesaving medical products.
Their mission to save and sustain lives inspires our work and our commitment to expanding access to care, providing cost-effective healthcare solutions, delivering quality products and advancing innovations for the world.Our client’s commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most.

Match criteria: Biotechnology & Pharmaceutical, Hospital & Health Care, Customer Support/ Client Care, Job, Customer Service, 2300 – 2700 Euro, Administratief, Bachelor, 2-5 years, Company hire, Prov. Utrecht, French, Dutch, Advisor

Company name: Undutchables Recruitment Agency BV

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Tipical Questions
“Please give me an example of a time when you had a problem with a supervisor/co-worker and how you approached the problem.” “I think that the hardest thing about work isn’t the work, it’s the people at work,” Teach says. Most employees have a problem with a supervisor or co-worker at some point in their career. How they handle that problem says a lot about their people skills. If you can explain to the interviewer that you were able to overcome a people problem at work, this will definitely help your chances of getting the job, he says.
Questions to ask
What constitutes success at this position and this firm or nonprofit? This question shows your interest in being successful there, and the answer will show you both how to get ahead and whether it is a good fit for you.