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Feb 192018
 

Introduction

Keemotion is seeking a knowledgeable and passionate Video Production Support Specialists to join our European team based in Louvain la Neuve. The role will consist of operational activities related to customer support and maintenance of the patented Keemotion camera systems, support of installations, on-site maintenance of new and existing production systems, as well as R&D support. The most successful support specialist are the one willing to go the extra mile to proactively identify, troubleshoot, collaborate with peers across different organization and most importantly share the acquired knowledge. You will work with our engineers, Developers and management on a daily basis to constantly improve our customer experience.

Primary Responsibilities

  • Manage, prioritize and escalate all incoming support tickets
  • Monitor and support live productions
  • Proactive troubleshooting during live productions
  • Direct communication with customers
  • Monitor and maintain hardware
  • Assist with system installations and camera calibrations
  • Investigate and resolve a variety of technical issues
  • Support the R&D team with hardware tests
  • Learn about new product features
  • Advise sales team on tending customer issues
  • Onsite customer intervention in Europe when needed

Experience, Qualifications and Skills

  • Ideally a previous Customer Support experience
  • Self Starter and able to work in the unknown
  • Fluent in English and French – any other language is a plus
  • Experience troubleshooting customer issues          
  • Autonomous and motivated with a positive and analytical mindset
  • Willingness to learn new skills and have an appreciation for sports
  • Able to translate technical solutions into non-tech vocabulary
  • Experience being on-call on a rotating basis
  • Have a great sense of humour
  • Basic understanding of image capture (Aperture, gain, exposure, etc.)

Required Technical Abilities

  • Experience working / understanding of Linux operating systems
  • Basic Networking knowledge

 

What We Offer

  • A challenging and exciting sports technology startup environment
  • Continuous learning and training to enhance or acquire new skills
  • Opportunities to grow with clear career path
  • Competitive salary and benefits
  • Other perks:
    1. Drinks, Fruits and amazing coffee selection!
    2. Weekly sport session
    3. And many more to come

Match criteria: ICT, Media & Advertising, ICT, Customer Service, 40 hours, Outside the Netherlands, Non, Assistant or Support

Company name: Stepstone NL –

click here for more details and apply to position

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