Feb 192018

To provide supervision and direction for all Housekeeping activities of the hotel to ensure that the highest levels of cleanliness and guest satisfaction are maintained.


  • Performs human resource functions for staff, including recruiting, training, scheduling, and appraising performance.
  • Manages finances of Housekeeping and Laundry operations including budget and inventory controls.  Analyzes data and compiles reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget.  Establishes and maintains adequate supplies for efficient operation of department.
  • Plans and conducts staff meetings.  Attends various other related meetings to obtain and disseminate pertinent information.
  • Ensures proper usage of chemicals and equipment.
  • Evaluates condition of furniture, fixtures, decor, etc.  Makes recommendations and assists in the coordination of rehab projects.
  • Supervises the operation of linen, uniforms, supply and storage rooms.
  • Installs inventory controls for uniforms, linens, and supplies to be monitored by issuance procedures and purchasing.
  • Implements all operating and quality standards established for the Housekeeping and Laundry departments.
  • Maintains productivity standards for the Housekeeping and Laundry departments.
  • Prepares operating budgets and capital expenditures for the department.

Minimum Knowledge

Requires advanced knowledge of specialized or technical field or a thorough knowledge of the practices and techniques of a professional field.  May require knowledge of policies and procedures, and the ability to determine a course of action based on these guidelines.

Formal Education and Job-Related Experience

This position requires a minimum formal education of a high school diploma and a minimum of five years job-related experience.

External and Internal Personal Contact


Daily: Verbal, Written, Participating in meetings

Weekly: Participing in meetings. Conducting meetings / leading group discussions


Teamwork and Collaboration

This job is a team leader in the departmental work team.  Has responsibility and accountability for team activities.

Use of Judgment

Problem Solving

Identifiable – Information is clear but further investigation often is required in order to define problems and proceed.  Often requires modifying existing procedures / precedents within established policy.


General guidelines and references are used with some discretion.  Projects are assigned with latitude for decision making and setting of priorities.  Specific problems should be referred to supervisor for clarification of policies and procedures before proceeding.

Working Conditions and Physical Effort

Stress Load

Regular exposure to stresses.

Workload Fluctuation

The workload required to perform this job requires ability to adapt to change.

Manual Skills

Some portions (10 – 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Physical Effort

Some portions (10 – 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day.

Physical Environment

Some portions (less than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be unleveled, slippery, or unstable.

Work Schedule

Work may require evening, night, holiday, or weekend assignments on occasion.  Schedule varies according to business demands and needs.

Occupational Risks

Some portions (10 – 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials.

Ergonomics Risks

Some portions (10 – 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures.


Responsible for adhering to all safety policies and procedures of Dolce.

Required Travel

Position does not require travel to other Dolce properties or client locations.  Work is completed on the property.

Dolce International offers a diverse, dynamic, and thriving environment that supports career development for all of our associates

Match criteria: Hospitality, Manufacturing, Quality Assurance, Housekeeping Assistant, 40 hours, Outside the Netherlands, Non

Company name: Stepstone NL –

click here for more details and apply to position

Tipical Questions
“Please give me an example of a time when you had a problem with a supervisor/co-worker and how you approached the problem.” “I think that the hardest thing about work isn’t the work, it’s the people at work,” Teach says. Most employees have a problem with a supervisor or co-worker at some point in their career. How they handle that problem says a lot about their people skills. If you can explain to the interviewer that you were able to overcome a people problem at work, this will definitely help your chances of getting the job, he says.
Questions to ask
What have you enjoyed most about working here? This question allows the interviewer to connect with you on a more personal level, sharing his or her feelings. The answer will also give you unique insight into how satisfied people are with their jobs there. If the interviewer is pained to come up with an answer to your question, it’s a big red flag.