In this role you will assists with technical issues which also includes handling 15-25 phone support calls offering customers the best resolve, solutions and answers to all technical inquires.
You are able to document technical issues accurately so that issues can be tracked, escalated and closed with satisfaction for all customers. Next to this you will enter all problems into databases so that all information can be tracked and utilized for the betterment of the customer and internally. You will also fulfill other relevant technical support duties, as defined by the manager, in order to be successful within the technical support department. Working according given instructions and within quality procedures and –regulations, as described in the quality manual, in such way that internal and external quality demands are met is also part of the job.
You will work, according to given policies and guidelines regarding HSE, in such way that for the employee self and his colleges a safe, healthy and pleasant work environment is created.
Offer field support when issues cannot be solved by phone and more information is needed to close and solve customer issues.
This international company is active in the security products industry. They have 3 main products: Access control, Video and Intrusion. Their security integration platforms, built by their developers from across all product disciplines allow our customers to see more, do more, and save more.
To provide to high quality, innovative, technical support for Security Product’s diversified customer base and support customer logging technical issues through the provision of telephone and or field support. Provide commissioning and related services inclusive of fault finding, customer and integrator on/off site training and upgrades.
Match criteria: Technical, Customer Support/ Client Care, Job, Customer Service, 2700 – 3200 Euro, 2300 – 2700 Euro, Technisch, Bachelor, Starter, 1 year, 2-5 years, Company hire, Prov. Limburg, Italian, Non
Company name: Undutchables Recruitment Agency BV