Dec 152017

In this role you will assists with technical issues which also includes handling 15-25 phone support calls offering customers the best resolve, solutions and answers to all technical inquires.

You are able to document technical issues accurately so that issues can be tracked, escalated and closed with satisfaction for all customers. Next to this you will enter all problems into databases so that all information can be tracked and utilized for the betterment of the customer and internally. You will also fulfill other relevant technical support duties, as defined by the manager, in order to be successful within the technical support department. Working according given instructions and within quality procedures and –regulations, as described in the quality manual, in such way that internal and external quality demands are met is also part of the job.

You will work, according to  given policies and guidelines regarding HSE, in such way that for the employee self and his colleges a safe, healthy and pleasant work environment is created.

Offer field support when issues cannot be solved by phone and more information is needed to close and solve customer issues.

  • Bachelor’s degree (B.A., B.S.) from a college or university with relevant work related experience; or equivalent combination of education and work related experience.
  • Native level German speaker
  • 3 – 5 years working and supporting various electronic or IT solutions in a field environment installing, troubleshooting and understanding specialized hardware, software and networking equipment in a technical capacity.
  • Experience in electronic principles and technology.
  • Thorough Windows commissioning and administration knowledge – especially 2008 or 2012 (minimum 5 years) with knowledge of Linux also preferred.
  • Understand PCB technology including flashing boards and configurations using switches and jumpers, adding RAM and CPU chips, configure, and install PC boards (e.g. VGA boards, CPUs, SCSI controllers, network cards).
  • Core skills for building, managing and troubleshooting databases around Microsoft SQL Server 2008 or 2012.
  • CCNA certified or equivalent who has an advanced understanding of TCP/IP addressing and configuration, Ethernet networks, hubs, routers, network security and Lan/Wan switching. Ability to perform complex network troubleshooting.
  • Very good understanding or demonstrate aptitude or have past experience providing remote telephone diagnostics support.
  • Problem solving and decision making skills.
  • Analytical and risk management skills.
  • Influencing and negotiation skills
  • Effective communication, tracking and escalating skills to key stakeholders

This international company is active in the security products industry. They have 3 main products: Access control, Video and Intrusion. Their security integration platforms, built by their developers from across all product disciplines allow our customers to see more, do more, and save more. 


To provide to high quality, innovative, technical support for Security Product’s diversified customer base and support customer logging technical issues through the provision of telephone and or field support. Provide commissioning and related services inclusive of fault finding, customer and integrator on/off site training and upgrades.

Match criteria: Technical, Customer Support/ Client Care, Job, Customer Service, 2700 – 3200 Euro, 2300 – 2700 Euro, Technisch, Bachelor, Starter, 1 year, 2-5 years, Company hire, Prov. Limburg, Italian, Non

Company name: Undutchables Recruitment Agency BV

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Tipical Questions
Explain A Complex Database To Your Eight-Year-Old Nephew Explaining public relations, explaining mortgages, explaining just about anything in terms an eight-year-old can understand shows the interviewer you have solid and adaptable understanding of what it is they do. Do your homework, know the industry and be well-versed.
Questions to ask
Can you tell me about the team I’ll be working with? Notice how the question is phrased; it assumes you will get the job. This question also tells you about the people you will interact with on a daily basis, so listen to the answer closely.