Dec 152017

You will provide exceptional service to wholesale customers by handling sales/support/order book phone calls and emails, in a professional manner. In addition, you offer professional product advice and where possible, generate additional revenue by upselling and advertising our range of products.

Customer Support:
• First person of contact for our wholesale customers; Take phone calls from international customers, for example taking a sales order, tracking a delivery, or advising on general enquiries
• Proactively support the field sales representatives to manage order books
• Solve customer disputes by thoroughly investigating the cause and providing efficient, customer friendly solutions
• Proactively call accounts to obtain delivery dates for their pre-orders
Order processing :
• Accurately and quickly enter customer orders
• Allow interrogation of stock, using SAP proficiently
• The Customer Service department provides invaluable support to the external sales team, so the ability to work with internal and external customers is crucial, both in the communication and execution stages
• On occasions, you will be asked to visit customers to build up commercial experience and strengthen the supplier/customer relationship

• Minimal 1 year experience in a customer service role
• Proven hands-on experience delivering excellent customer service
• Knowledge of word and excel is required, knowledge of SAP would be a plus
• Excellent level of the French and Dutch language and a good command of English
• Competences: Team orientated, customer oriented, proactive, problem solver and attention to detail

For an international dynamic company.

Match criteria: Sports, Customer Support/ Client Care, Job, 2000 – 2300 Euro, Overig, Other, 1 year, 2-5 years, Recruitment Agencies, Prov. North Holland, English, French, Dutch

Company name: Undutchables Recruitment Agency BV

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Tipical Questions
Tell Me About A Time When Old Solutions Didn't Work The interviewer is trying to identify how knowledgeable you are in today'??s work place and what new creative ideas you have to solving problems. You may want to explore new technology or methods within your industry to be prepared for. Twitter-phobes, get tweeting. Stat.
Questions to ask
What is the single largest problem facing your staff and would I be in a position to help you solve this problem? This question not only shows that you are immediately thinking about how you can help the team, it also encourages the interviewer to envision you working at the position.