Dec 152017

– HBO or MBO degree with relevant work experience;
– Excellent command of Dutch, German, French and English, both orally and written skills;
– Minimum of 2 years of relevant work experience in customer service, commercial or logistic position;
– Good MS-Office, SAP experience is a plus;
– Experience in commercial processes and the use of CRM systems;
– Good communication skills and the ability to maintain client relationships;
– Customer oriented with a good balance between the company’s and client’s interest;
– Accurate and able to work under pressure;

As a Customer Service Associate, you are responsible for the correct processing of all orders and you will actively support the sales department by following up on projects and leads. You will primarily be responsible for the Benelux and the Swiss market. You are capable to handle order management on your own. Customer complaints are one of your daily tasks as well. You take care of providing product information (prices, delivery etc.) to different target groups. Active CRM with dealers and technical support are a few of your activities as well. You will report to the CSR Manager and your team consists of 10 colleagues, all based in Roermond.

Match criteria: Consumer Services, Customer Support/ Client Care, Job, Customer Service, 2300 – 2700 Euro, Logistics & transportation, Bachelor, 2-5 years, Company hire, Prov. Limburg, French, Assistant or Support

Company name: Undutchables Recruitment Agency BV

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Tipical Questions
“What are your strengths and weaknesses?” It’s easy to talk about your strengths; you’re detail oriented, hard working, a team player, etc.–but it’s also easy to get tripped up when discussing your weaknesses, Teach says. Never talk about a real weakness unless it’s something you’ve defeated. “Many hiring managers are hip to the overused responses, such as, ‘Well, my biggest weakness is that I work too hard so I need try to take it easy once in a while.’ The best answer is to discuss a weakness that you’ve turned around, such as, you used to come in late to work a lot but after your supervisor explained why it was necessary for you to come in on time, you were never late again.”
Questions to ask
Do you offer continuing education and professional training? This is a great positioning question, showing that you are interested in expanding your knowledge and ultimately growing with the employer.