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Dec 152017
 

The role of a Customer Service Associate is what we are currently recruiting for. You will be the direct person of contact for clients within Europe. French speaking customers will be your main clientele. You will answer all sorts of questions by phone and per e-mail about products, orders and delivery. Complaint handling is an important task as well. You will supervise export orders and ensure that all documents are filed appropriately. Another important aspect is your role within the company. You serve as a link between all departments and colleagues will approach you with questions.

– MBO degree;
– Excellent level in Dutch, French and English, both written and orally. Basic level of German is a plus;
– Minimum of 3 years experience in a Customer Service role or commercial work environment;
– Professional handling of incoming phone calls;
– Assertive, accurate and stress resistant;
– Good knowledge of MS-Office;
– Honest and reliable;
– Very customer oriented and good problem solving skills;
– A committed team player;

Our client is a family owned business with more than 40 years of experience as a retailer in the DIY sector. They deliver a wide range of products for house and garden – think of decoration, gardening equipment and construction materials. The organization focuses on 3 core components: Trade, Logistics and Productions. The work environment is challenging, innovative and professional, with focus on cooperation and customer orientation. There is a lot of room for growth within the company and the company culture is informal and open.

Match criteria: Consumer Services, Customer Support/ Client Care, Job, Customer Service, 2300 – 2700 Euro, Architecture & design, 1 year, Recruitment Agencies, Prov. North Brabant, French, Assistant or Support

Company name: Undutchables Recruitment Agency BV

click here for more details and apply to position

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Do you offer continuing education and professional training? This is a great positioning question, showing that you are interested in expanding your knowledge and ultimately growing with the employer.