Dec 152017

The role of a Customer Service Associate is what we are currently recruiting for. You will be the direct person of contact for clients within Europe. French speaking customers will be your main clientele. You will answer all sorts of questions by phone and per e-mail about products, orders and delivery. Complaint handling is an important task as well. You will supervise export orders and ensure that all documents are filed appropriately. Another important aspect is your role within the company. You serve as a link between all departments and colleagues will approach you with questions.

– MBO degree;
– Excellent level in Dutch, French and English, both written and orally. Basic level of German is a plus;
– Minimum of 3 years experience in a Customer Service role or commercial work environment;
– Professional handling of incoming phone calls;
– Assertive, accurate and stress resistant;
– Good knowledge of MS-Office;
– Honest and reliable;
– Very customer oriented and good problem solving skills;
– A committed team player;

Our client is a family owned business with more than 40 years of experience as a retailer in the DIY sector. They deliver a wide range of products for house and garden – think of decoration, gardening equipment and construction materials. The organization focuses on 3 core components: Trade, Logistics and Productions. The work environment is challenging, innovative and professional, with focus on cooperation and customer orientation. There is a lot of room for growth within the company and the company culture is informal and open.

Match criteria: Consumer Services, Customer Support/ Client Care, Job, Customer Service, 2300 – 2700 Euro, Architecture & design, 1 year, Recruitment Agencies, Prov. North Brabant, French, Assistant or Support

Company name: Undutchables Recruitment Agency BV

click here for more details and apply to position

Tipical Questions
“What are your strengths and weaknesses?” It’s easy to talk about your strengths; you’re detail oriented, hard working, a team player, etc.–but it’s also easy to get tripped up when discussing your weaknesses, Teach says. Never talk about a real weakness unless it’s something you’ve defeated. “Many hiring managers are hip to the overused responses, such as, ‘Well, my biggest weakness is that I work too hard so I need try to take it easy once in a while.’ The best answer is to discuss a weakness that you’ve turned around, such as, you used to come in late to work a lot but after your supervisor explained why it was necessary for you to come in on time, you were never late again.”
Questions to ask
Do you offer continuing education and professional training? This is a great positioning question, showing that you are interested in expanding your knowledge and ultimately growing with the employer.