Dec 132017

Have you worked in an international environment and supported colleagues based in different locations across Europe? Do you enjoy a dynamic, fast-paced environment and exciting challenges in your every day job? We are currently seeking an all round IT Service Desk Specialist for our client – an international company with multiple offices around the world. This function supports primarily users located in Europe and reports to the IT Manager based in the US.

This position will work extensively within the Incident, Service Request, Knowledge, and Asset Management processes; ensuring proper troubleshooting, restore, and completeness of services requested by the customer or internal IT teams. Technology support is focused on all desktop interactions points that a customer may engage with, including, access provisioning, hardware deployment, software management, general support and questions, compliance, and IT purchasing. On a daily basis you will:

  • Support local office (35 colleagues) and other locations in several EU countries
  • Maintain computer systems, communication platforms, and peripherals: installing, diagnosing, repairing, maintaining, and upgrading hardware
  • Maintain desktop configurations to provide performance monitoring and tuning of systems
  • Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products
  • Do market research and provide suggestions for the selection of software and hardware products  
  • Contribute to the development of new standards and/or the modification of existing standards
  • Gather information for status reports on progress of projects, open items, and issues
  • Follow the established standards for documenting projects, configurations, and standard operating procedures; improve those when necessary 
  • Stay in charge for systems compliance: password management, documentation, maintenance, provisioning access, and data protection procedures
  • Monitor performance, diagnose issues, and perform emergency and scheduled maintenance as required on IT systems
  • Engage with audit and follow audit guidelines as requested
  • Participate in 24/7 department on-call program
  • Work on special assignments as they arise

What we offer:

  • direct contract with the company, for a year to start with
  • informal, fun and close-knit working culture
  • health care contribution
  • pension scheme
  • travel allowance
  • 25 holidays

What you offer:

  • minimum 5 years of experience in a Helpdesk/ Service Desk role
  • strong affinity of working in a multicultural team
  • good knowledge of Cisco products, Microsoft operating systems and applications like Windows desktop, server, remote desktop, and virtual Windows; Active Directory, etc
  • expertise in designing, building infrastructure environments, administering and maintaining Windows product line in a LAN/WAN environment
  • strong skills in administering server, storage, backup, virtualization solutions in various hosted environments (remote)
  • excellent English language skills


Informal, hands-on, professional, driven, fast-paced. A good joke is always appreciated!

A fast-growing international company operating in Medical devices with a few international offices based across EU and US.

Match criteria: Medical Devices, Information Technology (ICT), Job, Technical support, To be determined, 40 hours, Prov. Utrecht, English, Consultant, Non, Advisor, Analyst

Company name: Adams Multilingual Recruitment

click here for more details and apply to position

Tipical Questions
“What are your strengths and weaknesses?” It’s easy to talk about your strengths; you’re detail oriented, hard working, a team player, etc.–but it’s also easy to get tripped up when discussing your weaknesses, Teach says. Never talk about a real weakness unless it’s something you’ve defeated. “Many hiring managers are hip to the overused responses, such as, ‘Well, my biggest weakness is that I work too hard so I need try to take it easy once in a while.’ The best answer is to discuss a weakness that you’ve turned around, such as, you used to come in late to work a lot but after your supervisor explained why it was necessary for you to come in on time, you were never late again.”
Questions to ask
Do you offer continuing education and professional training? This is a great positioning question, showing that you are interested in expanding your knowledge and ultimately growing with the employer.