Dec 122017

Position Summary:The Customer Service Representative is responsible for order entry, answering customer phone calls regarding order changes, address changes, shipment preferences, product questions availability, returns, complaints, shipping dates and back order resolution.

Key Responsibilities:
Coordinate with the shipping companies regarding order status and P.O.D’s.
Enter orders for distributors, direct customers (hospitals, clinics) and sales representatives Proactively manage shipment dates, ordered item sourcing or proposal of alternate items to reduce late deliveries to customers. Work with Planning relative to back ordered or late deliveries to ensure accurate delivery of information to customer as necessary. Expedite urgent requests, following through with customer to ensure product delivery details are communicated through to delivery.
Cross train in other areas in order to better support the functions of the supply chain.
Other duties as required.

2 year Customer Service experience in a medical or manufacturing field, or supply chain related experience.

General knowledge of the manufacturing, sales and distribution processes a benefit
Excellent communication and interpersonal skills required.
Problem solving attitude
ERP experience (Oracle) a plus
Working knowledge of MS Office (Excel).
Knowledge of Preparation of International Shipping Documentation.
Attention to detail
Ability to multi-task
Ability to work independently as well as in a team
Fluent German and good English a must, other languages a benefit

An international company dealing with medical devices

Match criteria: Medical Devices, Customer Support/ Client Care, Job, Administration, 2300 – 2700 Euro, Administratief, Bachelor, 2-5 years, Company hire, Prov. Utrecht, German, Coordinator

Company name: Undutchables Recruitment Agency BV

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Tipical Questions
Have You Ever Had A Supervisor Challenge A Decision? Interviewers are looking for an answer that shows humility--??and the ability to take direction. The anecdote should be telling, but it'??s the lesson learned, not the situation, that could land you the job.
Questions to ask
Can you tell me about the team I’ll be working with? Notice how the question is phrased; it assumes you will get the job. This question also tells you about the people you will interact with on a daily basis, so listen to the answer closely.