Dec 042017

Contract Logistics

Provide first class customer service. Support and execute the logistics in accordance with customer SLA, CDC objectives, RAQA and Trade Compliance. Ensuring a smooth supply chain through order management and follow up.
The International Customer Service Specialist is responsible for:

  • Overseeing and coordinating the customer service activities to meet goals, quality and Customers needs- objectives while setting and/or prioritizing tactical issues, and evaluations based on Customer demands/trends/needs
  • Provides first class customer service towards customers. First point of contact
  • Support and execute the logistics in accordance with customer SLA, Business rules, CDC objectives, RA/QA, and Trade Compliance
  • Supports a smooth supply chain through order management
  • Order management (order entry and follow up); 
  • Escalation handling;
  • Preparation of relevant documentation;
  •  Interact with Supply Chain for inventory availability;
  • Interact with responsible functions to ensure right allocation decisions are taken
  • Support tactical issues with forwarders, customer service and customers
  • Reporting towards Customer Service, Purchasing, Plants, LRD’s and selling divisions
  • Identify opportunities for service & Process improvement; Participating in initiatives / projects to improve service, processes and capabilities
  • Participating in initiatives / projects to improve service, productivity, processes and/or cost reductions
  • Will manage equipment and workload/capacity to meet the Customers needs
  • Uses independent judgement to ensure the right allocation decisions are taken
  • Will ensure compliance with all aspects of our Quality Management System, from alert notification through total customer’s satisfaction.

  • Bachelor Degree and 0-2 years of customer service experience or equivalent experience
  • High customer focus
  • Excellent communication and interpersonal skills
  • Effective analytical and problem solving skills
  • Effective organizational skills
  • Self-starter
  • Experience in Oracle, SAP and Distribution processes
  • Excellent knowledge of English

A contract directly at our client.

Voor meer informatie neem je contact op met Stefanie Potjes-Rapp via telefoonnummer 06-15874903

Werken voor Yacht
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Match criteria: Logistices and Supply Chain, 40 hours, Prov. Limburg, Non

Company name: Stepstone

click here for more details and apply to position

Tipical Questions
Have You Ever Had A Supervisor Challenge A Decision? Interviewers are looking for an answer that shows humility--??and the ability to take direction. The anecdote should be telling, but it'??s the lesson learned, not the situation, that could land you the job.
Questions to ask
Can you tell me about the team I’ll be working with? Notice how the question is phrased; it assumes you will get the job. This question also tells you about the people you will interact with on a daily basis, so listen to the answer closely.