EUCOOKIELAW_BANNER_TITLE

Nov 242017
 

Main tasks:

  • Answering inbound contacts (phone, email) from customers
  • Troubleshooting, diagnosing and resolving any product related questions or problems
  • RMA handling
  • Logging customer details, documenting the problem and escalating whenever necessary
  • Ensuring customer satisfaction in all customer contacts
  • computer literacy
  • able to follow procedures
  • good troubleshooting skills
  • excellent customer service skills
  • good typing skills and able to multitask
  • (near) native command of French and fluency in English
  • contact center working experience is advantageous
  • self-starter, independent worker
  • resilience

  • Mon-Fri 09.00 – 19.00 hrs CET (rotating shifts)

For a well-known blue chip brand you will provide low technical and RMA support on a range of products Most customer queries are regarding tablets/laptops and multimedia devices. You will provide excellent customer services to consumers and assist them with installations, troubleshooting and problem solving in an efficient and customer friendly manner.

Our client offers extensive communication and product training. You will be working in an international, informal working environment with a personal approach.

Match criteria: Technical, Customer Support/ Client Care, Job, Customer Service, 1700 – 2000 Euro, Overig, Bachelor, 2-5 years, Recruitment Agencies, Prov. North Brabant, French, Administrator

Company name: Undutchables Recruitment Agency BV

click here for more details and apply to position

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“What are your strengths and weaknesses?” It’s easy to talk about your strengths; you’re detail oriented, hard working, a team player, etc.–but it’s also easy to get tripped up when discussing your weaknesses, Teach says. Never talk about a real weakness unless it’s something you’ve defeated. “Many hiring managers are hip to the overused responses, such as, ‘Well, my biggest weakness is that I work too hard so I need try to take it easy once in a while.’ The best answer is to discuss a weakness that you’ve turned around, such as, you used to come in late to work a lot but after your supervisor explained why it was necessary for you to come in on time, you were never late again.”
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Do you offer continuing education and professional training? This is a great positioning question, showing that you are interested in expanding your knowledge and ultimately growing with the employer.